Terms and Conditions

These Terms & Conditions govern your use of the K-19 Application, membership, training sessions,

and participation in K-19 activities. By creating an account, using the Application, booking a training

session, purchasing or renewing a membership, or participating in any K-19 activity, you

acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Memberships

K-19 offers membership plans with different durations and numbers of training sessions. Available plans

may include one (1), three (3), six (6), or twelve (12) months, or any other plans made available through

the Application. A membership includes the number of training sessions specified in the selected plan and

is subject to the applicable membership terms and conditions.

Membership Renewal & Extension

Members may renew or extend their membership through the Application at any time, subject to the

available plans. A member may purchase an additional membership plan even if their current membership

is still active.

If a new plan is purchased before the current membership expires or before all sessions included in the

current membership have been used, the new membership will be added to the existing membership. For

example, if a member has a one-month membership and purchases a three-month membership before the

current membership ends, the three-month period will be added to the remaining membership period, and

the sessions included in the new plan will be added to the member's available sessions.

If the current membership period has ended, or all sessions included in the current membership have been

used, the member may purchase a new membership plan through the Application.

Membership plans, prices, session limits, and availability are subject to the plans offered by K-19 at the

time of purchase.

2. Training Session Booking & Cancellation

Members may book available training sessions through the Application using their available session

credits.

Cancellation

A member may cancel a booked training session up to two (2) hours before the scheduled start time. If the

member cancels at least two (2) hours before the session:

• The session credit will be returned to the member's account.

• The session will be added back to the member's remaining sessions.

• The member may use the returned session credit to book another available session.• No points will be awarded for the cancelled session.

Late Cancellation & No-Show

Once the remaining time before the scheduled session is less than two (2) hours, the booking can no

longer be cancelled. If a member cancels within the two-hour period or fails to attend a booked session:

• The session credit will not be returned.

• The session will be considered used and deducted from the member's remaining sessions.

• The member will not receive the points associated with completing and attending that session.

• The session credit cannot be restored, transferred, or replaced.

• No exceptions will be made to this policy.

3. Payments & Membership Activation

K-19 accepts payments through the payment methods made available in the Application, including Cash

and InstaPay.

Cash Payment

Members may pay in cash at their next scheduled training session, provided that the required booking or

payment request has already been made through the Application. The member's account and membership

will be activated once the cash payment has been received and confirmed by K-19. Once activated, the

member will receive any applicable points in accordance with the Points System.

InstaPay Payment

must:

Members may pay through InstaPay using the payment details provided in the Application. The member

• Transfer the required amount using the InstaPay QR code or payment link displayed in the Application.

• Enter the InstaPay transaction reference number in the Application.

• Wait for K-19 to review and verify the payment.

The account and/or membership will normally be activated or confirmed within 24 hours after valid

payment proof has been submitted and the payment has been successfully verified.

Same-Day Training Session (not currently available in the Application)

If a member completes an InstaPay payment and has a training session scheduled for the same day, they

may attend the scheduled session while the payment is being verified. The member must show their proof

of payment to K-19 staff upon arrival. K-19 may verify the payment at the training location and activate or

confirm the account and membership at that time, provided that the payment is successfully verified.

Submitting proof of payment does not by itself guarantee activation. The payment must be successfully

received and verified by K-19.

4. Points & Rewards System

K-19 operates a points-based rewards system through the Application.

Earning PointsMembers may earn points through the following activities:

• Completing the Sign-Up Survey: 50 points

• Booking and Attending a Training Session: 200 points

• Referring a Friend: 400 points

• Membership Renewal: 100 points (not currently available)

Training session points are awarded only when the member actually attends the booked session. Referral

points are awarded only when the referred person successfully books at least one training session through

the Application. Membership renewal points are not currently awarded — this bonus is planned but not yet

available in the Application. All eligible activities must be completed through the official Application unless

otherwise specified by K-19.

Points Expiration

Each point has an individual expiration period of one (1) year from the date it was awarded. For example,

points awarded on August 12, 2026 will expire on August 12, 2027. Points awarded on any other date will

have their own separate one-year expiration date. Expired points cannot be restored, transferred,

exchanged for cash, or otherwise compensated.

Points Misuse & Manipulation

K-19 reserves the right to review, adjust, suspend, or remove points if it reasonably believes that a

member has:

• Manipulated or attempted to manipulate the points system;

• Used fraudulent, misleading, or unauthorized methods to earn points;

• Created or used accounts for the purpose of improperly obtaining points;

• Exploited a technical issue, error, or loophole in the Application;

• Engaged in any activity intended to unfairly obtain or increase points.

Any points obtained through such activity may be cancelled or deducted. Serious or repeated abuse of the

points system may also result in suspension or termination of the member's account.

5. Respectful Conduct & Community Rules

K-19 is built around teamwork, sportsmanship, respect, and a positive environment. All members are

expected to treat coaches, trainers, administrators, staff members, players, other members, and everyone

present at K-19 activities or facilities with respect and courtesy.

Members are expected to:

• Follow reasonable instructions given by coaches, trainers, or K-19 staff.

• Treat other players fairly and maintain good sportsmanship.

• Communicate respectfully and appropriately.

• Avoid insults, threats, bullying, harassment, humiliation, or intentionally provoking others.

• Avoid discrimination, hate speech, or offensive or abusive behavior.

• Respect the personal space, privacy, property, and belongings of others.

• Avoid aggressive, violent, or disruptive behavior.• Resolve disagreements and conflicts respectfully.

• Respect the decisions and authority of coaches and K-19 administrators during Academy activities.

Any behavior that creates an unsafe, hostile, threatening, or seriously disruptive environment may be

considered a violation of these Terms & Conditions. Serious misconduct, including violence, threats,

harassment, discrimination, or other serious violations, may result in immediate suspension or termination

without requiring prior warnings.

6. Warnings & Account Termination

If a member violates these Terms & Conditions, Academy rules, or engages in inappropriate, abusive,

fraudulent, or otherwise unacceptable behavior, K-19 may issue warnings.

First Warning

warning.

For a first violation, the member may receive a First Warning and may be informed of the reason for the

Second Warning

If the member commits another violation after receiving a First Warning, K-19 may issue a Second

Warning. The Second Warning is considered a final warning.

Termination

If the member commits another violation after receiving a Second Warning, K-19 may immediately

terminate the member's account and membership. Upon termination:

• The member may be permanently prohibited from participating in K-19 activities.

• Any unused points will be cancelled.

• Any remaining membership period and unused sessions will be cancelled.

• Membership fees, payments, or other amounts previously paid to K-19 will not be refunded.

K-19 reserves the right to suspend or terminate an account immediately, without following the warning

process, in cases involving serious misconduct, fraud, abuse, threats, violence, illegal activity, or conduct

that may seriously harm K-19, its members, staff, or community.

7. Announcements, Updates & Notifications

K-19 may use the Application to communicate important information, announcements, and updates to

members. This may include:

• Training session cancellations or changes.

• Changes to training dates or times.

• Changes to training locations.

• Schedule updates.

• Academy announcements and important notices.

• Membership or Application updates.

• Other information relevant to K-19 activities.Important announcements and updates may be communicated through in-app notifications and/or

displayed in the Announcement Bar within the Application. Members are responsible for regularly checking

the Application and are strongly encouraged to keep notifications enabled so they can receive important

updates in a timely manner.

K-19 is not responsible for a member missing an announcement or update because notifications were

disabled, the Application was not checked regularly, or the member otherwise failed to review information

made available through the Application. Members should check the Application before attending a

scheduled training session, particularly when they receive a notification regarding a change or update.

8. Personal Belongings & Liability

Members are responsible for their own personal belongings and valuables while attending training

sessions, matches, events, or any other K-19 activity or training location. K-19 is not responsible for any

loss, theft, damage, or disappearance of a member's personal belongings, including but not limited to

mobile phones, wallets, watches, bags, clothing, footwear, or other personal items.

Members are responsible for keeping their belongings secure and are advised not to bring valuable or

unnecessary items to training sessions. K-19 is also not responsible for loss or damage resulting from a

member's failure to follow Academy rules, instructions, safety guidelines, or reasonable directions given by

coaches or staff.

Nothing in these Terms & Conditions is intended to exclude or limit any responsibility that cannot legally be

excluded or limited under applicable law.

9. General Terms

By using the K-19 Application or participating in K-19 activities, you agree to comply with these Terms &

Conditions and any reasonable rules or instructions communicated by K-19.

K-19 reserves the right to update, modify, or amend these Terms & Conditions when necessary. Updated

terms will be made available through the Application. Continued use of the Application or participation in

K-19 activities after updated Terms & Conditions become available constitutes acceptance of the revised

terms.

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law,

the remaining provisions will continue to apply. These Terms & Conditions are subject to applicable laws

and regulations.

10. Acceptance of Terms

By creating an account, using the Application, booking a training session, purchasing or renewing a

membership, making a payment, or participating in any K-19 activity, you confirm that you have read,

understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use the Application or participate in

K-19 activities.

Download T&Cs